SHIPPING & REFUNDS

WHAT IS THE SHIPPING COST FOR MY ORDER?

Domestic- Free standard shipping for orders over $50.  There is a flat rate of $4.99 for orders under $50.

International- Free standard shipping for orders over $75.  There is a flat rate of $9.99 for orders under $75.

 

WHEN CAN I EXPECT TO RECEIVE MY ORDER?

Orders are shipped priority mail through USPS.  All orders will be shipped on Tuesday.  Orders submitted on Monday or Tuesday will be shipped the following Tuesday.  Women's Gold LLC does not ship on holidays.

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WILL MY BODY BUTTERS MELT IN TRANSIT?

Body Butters are refrigerated before being brought to the post office.  Due to the butter like consistency, we recommend that your body butter be delivered to an indoor location or not left outside for long periods of time in warm temperatures.  Please note that hot temperatures will cause your body butter to melt or soften.  If orders are left outside overnight and it melts, we are not responsible.  We are not responsible for butters melting in transit.  This product melts at 80 degrees Fahrenheit. If it is warmer than that where you live, the product may melt during shipping. It is still ok to use if it melts, but the Shea butter can go grainy, and the whipped texture will be lost. We do ship with ice packs during the summer, but we do not recommend ordering if your temperature is warmer than 80 degrees. While we do not give refunds for melted body butter, please leave a note with your order is you would like it packed with ice packs.

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HOW DO I TRACK MY ORDER?

Once your order has shipped you will receive a follow up email with tracking information. Please allow 24hrs for tracking information to update.  If you do not see the tracking information check your spam folder, then contact customerservice@womensgoldllc.com​

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WHAT IF I HAVE AN ISSUE WITH MY PRODUCT?

If you have any issues or concerns with your products (i.e. not received, not what expected, not satisfied, etc.)  Please contact within 24 hours of delivery so that we can resolve the issue.  Our primary goal is to make sure our customers are satisfied with our products.  We will always try our best to resolve any issue.

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WHAT DO I DO IF MY ORDER IS DAMAGED?

If you received a damaged item(s), please contact us immediately at customerservice@womensgoldllc.com with a photo of the damaged product.  We will be happy to replace any damaged item(s) must report within 24 hours of order delivery.

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HOW DO I CANCEL MY ORDER?

Once an order has been placed, it cannot be canceled. Modifications can be made to the order before it has shipped.  Please email customerservice@womensgoldllc.com to modify your order.  Please review your order carefully before completing your purchase to ensure all shipping information, items, and quantities are correct.

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WHAT DO I DO IF I SUBMITTED THE WRONG INFORMATION?

Women's Gold LLC is not responsible for any incorrect information (address, name, phone number, etc.) added to an order once it has been shipped.  If the order needs to be reshipped, you will be responsible for reordering through our website.  Any order that needs to be corrected BEFORE it has shipped please email us at customerservice@womensgoldllc.com with your order number and the information that needs to be updated for shipment.

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Notes: 

• A “business day” is considered to be Monday through Friday, excluding United States holiday.

• International shipments are subject to customs clearance procedures, which can cause delays beyond the original delivery estimate.

• All prices listed on this page are quoted in USD.

• Shipping, duties, taxes, and applicable fees are nonrefundable for undeliverable or refused shipments.

• International orders cannot be shipped to a APO/FPO or P.O. Box addresses.

• International order totals cannot exceed $500.

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